Job Description

Job Description

Spa Manager - Join a luxury boutique spa redefining the modern wellness experience.

With stunning locations in New York City and West Hollywood , this spa blends timeless design with advanced wellness treatments to create something truly distinctive elevated, luxurious spa experiences offered at an accessible price point.

Our sophisticated spaces feature state-of-the-art equipment and a serene, design-forward atmosphere where guests can slow down, feel cared for, and enjoy every detail.

Behind every guest experience is a passionate team of expert therapists, attentive sales associates, dynamic managers, and visionary leaders. Collaboration, creativity, and a shared commitment to excellence are at the heart of everything we do.

If you’re driven by purpose, inspired by design, and passionate about wellness, we invite you to grow with us.

Position Overview

The Spa Manager plays a key leadership role overseeing daily operations, ensuring exceptional service, and driving revenue growth. This is a hands-on, client-facing position that requires strong leadership, problem-solving, and sales acumen. The Spa Manager will lead front desk operations, optimize sales performance, and foster a positive, high-performing team culture.

Reporting directly to the Head of Operations, this role is responsible for achieving membership and package sales goals, maintaining service excellence, and ensuring operational efficiency.

Key Responsibilities

Sales Leadership & Revenue Growth

• Drive membership and package sales through high-conversion sales strategies.
• Lead by example, consistently achieving personal and team sales goals.
• Monitor sales metrics, analyze trends, and adjust strategies to maximize results.
• Develop and implement targeted promotions to drive revenue growth.
• Conduct ongoing training in luxury sales techniques, client engagement, and upselling.
• Ensure every guest interaction enhances revenue, retention, and referrals.

Operations & Team Leadership

• Oversee daily front desk operations to ensure efficiency and adherence to brand standards.
• Supervise, train, and motivate front desk associates to deliver a seamless client experience.
• Hold team members accountable for individual and team performance goals.
• Manage scheduling, workflows, and staffing for optimal operational efficiency.
• Maintain professionalism and service excellence across all guest interactions.
• Manage the booking system to ensure accurate appointments and guest preferences.
• Address and resolve guest issues promptly and effectively.
• Collaborate with leadership to execute special events, seasonal promotions, and marketing initiatives.
• Proactively identify and implement operational improvements that enhance the guest experience.

Client Experience & Problem Resolution

• Maintain a high-touch, luxury client experience that fosters loyalty and satisfaction.
• Serve as the primary point of contact for client concerns, resolving them professionally.
• Implement strategies to enhance customer retention and brand loyalty.
• Balance client satisfaction with business objectives and policy adherence.

Qualifications & Requirements

• Proven success in a sales-driven management role within a spa, hospitality, or wellness setting.
• Strong record of exceeding membership and package sales targets.
• Skilled in motivating, coaching, and managing high-performing teams in a fast-paced environment.
• Exceptional ability to close sales, upsell services, and drive consistent revenue growth.
• Proficient in POS and booking systems with strong data-tracking and analysis skills.
• Excellent multitasking, communication, and problem-solving abilities.
• Polished, professional presentation with a deep commitment to luxury service standards.

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