Job Description
About Us At SGD Group, we’re more than just garage doors — we’re a fast-growing, high-performance service company that’s serious about delivering results and building strong teams. Our call center is a proven engine for revenue, and now we’re looking for the right leader to take our Appointment Setter team to the next level.
The Role
We’re hiring a hands-on, driven, and operations-focused Scheduling Operations Manager to lead our internal call center team. This isn’t just about managing schedules — it’s about driving performance, improving conversion rates, and building a department that scales.
If you're a motivated leader with experience in high-volume call centers, and you're hungry for growth with a business that rewards results, this is your seat at the table.
What You’ll Do
- Lead the Team: Manage and coach a growing team of appointment setters to meet daily, weekly, and monthly KPIs.
- Own the Numbers: Monitor call conversion rates, appointment volume, lead response times, and team productivity.
- Train & Develop: Build training programs, scripts, and talk tracks to ensure consistent customer interactions and high conversion.
- Improve Operations: Identify performance gaps and implement processes to improve efficiency and customer experience.
- Manage Tools & Systems: Oversee CRM usage and ensure proper tracking and pipeline management.
- Collaborate with Leadership: Work closely with company leadership to align goals, report on team performance, and scale the department.
- Work the Floor: Be present and active with the team — listening to calls, giving live feedback, and making sure the energy stays high.
Who You Are
- Experienced Leader: Call center leadership role, managing high-volume outbound or inbound sales/appointment teams.
- Data-Driven: Strong understanding of call metrics, lead management, and using data to make decisions.
- Operationally Sharp: You think in systems and processes, and you're not afraid to roll up your sleeves to fix inefficiencies.
- Coaching-Minded: Passionate about developing people, giving feedback, and creating a winning team culture.
- Flexible & Reliable: Willing to work Monday–Friday, with weekend availability based on business needs (between 7:00 AM – 9:30 PM CST).
- Tech-Friendly: Comfortable with CRM tools and can quickly adapt to new platforms.
Why Join SGD?
- Build Something: Be part of building a department that will fuel the company’s next stage of growth.
- Grow With Us: Clear path to higher leadership as the department and company scale.
- High Impact: Your leadership directly impacts revenue, performance, and customer experience.
- Strong Team Culture: No micromanagement — just a team of people who want to win and support each other while doing it.
Ready to Lead the Charge?
If you're a natural leader with a passion for performance and a drive to build something meaningful, we want to hear from you. This is a full-time, onsite position at our Carrollton, TX location. Apply now and be part of the team that’s setting the standard in garage door services.
Job Tags
Full time, Monday to Friday, Flexible hours, Weekend work,